Here’s a few hints to help you:
1. If it’s too good to be true, it usually is
2. You can’t find contact details
If you’re on a reputable wig site, you’ll find contact information quite easily. This should include not only email, but a legitimate mailing address (likely a PO Box – that’s what we have), and a phone number for contact (ours is a mobile number). If they are Australian they should also have a searchable ABN as a business. Retailers with a physical site or store will often also have images of that store on their pages. If you’re struggling to find this kind of information anywhere on a site, that’s a red flag.
Often sites that are counterfeit and offer cheap and nasty wigs are based overseas, and as such have no local representation for you to seek redress if you have issues. Never buy anything if you can’t locate the details of how to contact someone.
3. Product descriptions are sketchy or incomplete
So you see a picture of a wig you’ve had your eye on from another site, but it doesn’t have the brand name on it, just a description like ‘Blonde Curly Long Fashion Wig’ or something equally as vague. If it’s using the image but not the right name/description, it’s fake.
Retailers like us often have to pay for the rights to use names and images of suppliers products on their websites and in store. If wigs don’t have legitimate names, it’s because they’re not allowed to use them. They have no rights to the names, because they’re not selling the real thing. Avoid them!
4. Terms and Conditions are odd, and list a different company or location overseas
Can you find terms and conditions of sale on the website? If so, see what the name of the company is. Are they a reputable wig retailer? Are they based in Australia, or elsewhere? If they’re not a reputable retailer of wigs and wig products, don’t shop with them!
5. Reviews of the company are overwhelmingly negative
It’s entirely likely that others have come across the website you are questioning, and may have written reviews about it. Find them on Facebook (if you can) and see what others say. If you’ve found the company itself through Facebook, check out the reviews and comments. What are others saying? Are they happy with the products? Did they receive anything for their money at all? Most likely you will find a range of comments about the shoddy service and workmanship, and recommendations not to shop there. Yes, all companies receive bad reviews now and again, but you will likely struggle to find any reviews that look on the company favourably, and the same consistent issues again and again.
Don’t get caught out!!
If you have any questions or comments, or want to check something is legit, please don’t hesitate to contact us and we can help!