Please see our Ordering and Shipping policy below. You can also download a copy of this policy in .pdf format. If you have any questions, please do not hesitate to contact us!
Wig Warrior Ordering and Shipping Policy
Please note that due to a large inventory, not all item(s) are immediately available at the time of order placement. Our site will inform you when you are searching for your item whether or not we have that item in stock. We attempt to keep this listing up to date as much as possible, but at times there may be an item which is listed as available, or available for order, but is actually not currently available. In this case we will inform you after you have ordered your product that it has been placed on back order, and give you the option of waiting for the order, ordering something else, or cancelling your order.
For a full rundown of our order processing for wigs and hairpieces, please see our Education pages on this website.
IN STOCK ITEMS
All in stock items are sent out to customers within 48 hours of your order via Australia Post.
AVAILABLE FOR ORDER ITEMS
‘Available for Order’ items are ordered directly from our suppliers in accordance with your requirements. These orders can take up to 14 days for us to receive them (though it’s generally much less). Once they have been received they are carefully inspected for quality and integrity before being sent out to you via Australia Post.
OUT OF STOCK ITEMS
Items Out Of Stock are not currently available either from our warehouse or from our suppliers. Please check back regularly for restocking of the item you are interested in, or alternately email us at [email protected] for more information.
2. PAYMENT METHODS
We currently accept Paypal as our payment method, allowing you to pay securely via their service with your credit card or linked accounts (if applicable). Please refer to the Paypal website for more information about Paypal and their services.
(Please note that Paypal is an external service and, as such, is not controlled or managed by Wig Warrior).
We also provide Direct Debit as an option for your purchases for those who would rather not use PayPal. You will be provided with the transfer details upon checkout, and the order will be fulfilled only when the funds have been cleared in our account.
We currently accept Afterpay as our payment method, allowing you to pay for your purchase later through a series of payments through Afterpay, and receive your purchases before full payment is due. Afterpay is a completely independent company, and as such Wig Warrior has no control or management over any Afterpay services or payment disputes. Please refer to the Afterpay website to read the company’s terms and conditions and determine whether this service is the right choice for you.
Wig Warrior is fully protected with an SSL Certificate to ensure your information is secure from hackers as much as possible. Credit Card information entered is not stored on Wig Warrior’s servers to ensure your security and peace of mind. All processing of orders using Paypal are managed by their in house secure system, not by Wig Warrior.
Our primary freight carrier for purchases is Australia Post. This is a door to door service including delivery to Post Office Boxes and offers online internet tracking. Orders in New Zealand are sent initially via Australia Post, and then via New Zealand Post. Please note that tracking numbers may not be valid once the item crosses the Tasman and is accepted for delivery by NZ Post.
Delivery within Australia normally takes approximately 1 to 3 working days depending on the location and if you are within the Next Day Delivery Network.
Delivery to New Zealand can vary in time, but we would suggest to our NZ customers to allow at least 14 days for your delivery to transit from our offices to your door, just in case of delays across the Tasman.
* Free delivery does not include postage of replacement items that have been returned due to major problem. Please see the exchange and returns policy for more details.
CANCELLATION & DELIVERY REFUSALS
For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation after 24 hours of placing the order; there will be a 50% fee charged due, being 50% of the total order value plus the total delivery cost. Shipping and handling charges are non-refundable.
Should you cancel your order within 24 hours of order placement, a 30% fee will be charged, being 30% of the total cost of your order, so please choose carefully.
Cancellations after 48 hours of order placement will incur a 100% fee (ie, they will not be refunded).
CHANGES TO ORDER
A fee of $20.00 will automatically be charged for any changes or modifications you request to your order within 24 hours after the order is placed. This includes item, colour, payment, shipping, or coupon redemption changes.
NO changes can be made after 24 hours of order placement.
This policy is effective as of 13 March, 2020.